Field notes
Notes from building and operating, written as they happen.
June 20, 2026
Lessons from running legacy managed-services operations, applied to AI-era rebuilds
Healthcare RCM operations ran on the same volume/judgment split long before anyone called it automation. The lessons transfer directly.
June 2, 2026
What "human-in-the-loop" actually requires operationally
It's not a checkbox in a workflow builder. It's a structural decision about where judgment sits and how it's staffed.
May 12, 2026
Why point-automation plateaus and operation-level systems compound
A single automated task saves time once. An operating system compounds — it keeps paying out as the business changes shape.