Terms of Service
Effective date: July 6, 2026. These Terms of Service explain the basic rules for using the Raptric website and engaging Raptric LLC for commercial services.
1. Agreement to These Terms
These Terms of Service govern your access to and use of https://raptric.com and any related services, proposals, discovery work, pilot engagements, or implementation arrangements offered by Raptric LLC.
2. Services
Raptric provides AI automation, support operations design, engineering services, workflow systems, platform development, and related implementation or advisory work as described on the website or in a signed commercial agreement.
3. Client Responsibilities
Clients are responsible for providing accurate project details, timely feedback, lawful system access, and any permissions or approvals needed for Raptric to perform the work.
4. Fees and Payment
Fees, billing schedules, payment methods, and due dates are defined in the applicable proposal, statement of work, or agreement. Unless otherwise stated, invoices are due on receipt.
5. Discovery, Pilot, and Strategy Work
Discovery work, pilots, or phased implementation may be governed by separate scope documents. Unless otherwise stated in writing, those services are limited to the agreed scope and time frame.
6. Refunds and Cancellations
Except where required by law or explicitly stated in writing, fees for work already performed, active billing periods, or current project phases are non-refundable.
7. Intellectual Property
Each party retains ownership of its pre-existing intellectual property. Ownership, licensing, and usage rights for deliverables created during an engagement are governed by the signed commercial agreement for that work.
8. Confidentiality
Both parties agree to protect non-public business, technical, financial, operational, and customer information using reasonable care and to disclose it only as required to perform the engagement or comply with law.
9. Data and Compliance
Where Raptric works with client systems, customer information, or third-party tools, the client represents that it has the right and legal basis to provide such access and data for the intended work.
10. Disclaimer of Warranties
Unless expressly stated in a signed agreement, services are provided on an as-is and as-available basis. Raptric does not guarantee a specific revenue outcome, ranking outcome, or automation outcome unless committed in writing.
11. Limitation of Liability
To the maximum extent permitted by law, Raptric is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or business opportunity. Total liability is limited to the fees paid under the applicable agreement in the period directly preceding the claim, unless a different limit is stated in writing.
12. Changes to These Terms
We may update these Terms of Service from time to time. The current version will be published on this page and will apply from the listed effective date.
Contact Information
Raptric LLC
info@raptric.com
+1 509 588 7311
40 Corbin Ave, Bay Shore, NY 11706
These terms are a practical business template and not legal advice. Review with qualified counsel before relying on them as your only contractual framework.